HDI New England - "Help desk Unplugged"

Yes, the New England Chapter of HDI is holding a special one day event coming up this Friday, March 23 to be held at the Conference Center, Marlborough, MA.

Agenda
8:00-8:30	Registration
8:30-8:45	Opening remarks by HDI regional representatives
8:45-9:45	John Custy -Where ITIL and Knowledge meet
9:45-10:45	Chip Gliedman - What is this thing called ITIL and what should I do about it?
10:45-11:00	Break
11:00-12:00	Phil Gerbyshak - Make it Great! with the insights of "How to be a Relationship Geek"
12:00-2:00	Networking lunch / Vendor show
2:00-3:00	Naomi Karten - Cave Dwellers and Chatter Boxes: Demystifying Introversion and Extroversion
3:00-3:15	Break
3:15-4:15	Sam Rizzico - Tech Support Center Optimization
4:15-4:30	Closing remarks by HDI/door prizes

Yes, blogger buddy Phil Gerbyshak is coming to the area.

This was going to be a good one day event, with Phil there it will surely be Great!