"the singularly worst place to be in all of business"

If you cannot find it within yourself to become emotional, committed, engaged, and yes, fervent about differentiation, then you had better be prepared to take your place among that vast throng of the mediocre who are judged by their circumstances solely on the basis of price. It is the singularly worst place to be in all of business. If you aren't willing to create distinction for yourself in your profession -- and for your organization in the marketplace -- then prepare to take your seat in the back, with the substantial swarm of the similar, where tedium reigns supreme.

From the Collapse of Distinction by Scott McKain