From The 7 Habits of Highly Effective People daily calendar comes this gem:
The PC (production capability) principle is to always treat your employees exactly as you want them to treat your best customers. You can buy a person's hand, but you can't buy his heart; his heart is where his enthusiasm is. You can buy his back, but you can't buy his brain. That's where his creativity is. PC work is treating employees as volunteers just as you treat customers as volunteers, because that's what they are. They volunteer the best parts - their hearts and minds.
Trevor has started the June conversation on the blog Synergy with his posting on Focus on the People not Programmes.
Are you a "people person"?
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