Tuesday, November 24, 2009

WGBH update - feedback reply

 I did send in feedback via the WGBH website and received this email in reply:

Dear Mr. Sherlock,

Operating a multi-format station like 89.7 is very challenging in today’s media environment. While many of our loyal supporters may understand our programming schedule and what genres air when, most other radio listeners follow single formats: talk radio, rock, oldies, etc. Sustaining the mixed format we’ve had in place on 89.7 has become financially difficult. We are confident that running a more focused service will help 89.7 grow and strengthen into the future.

We recognize that this is a disappointment to the followers of the folk and blues programs that will move off our air when the schedule changes on 89.7, and we value the comments you have shared with us. We are very proud of the many contributions that WGBH and our hosts have made to folk and blues in Boston and New England. The Boston audience for folk and blues will continue to be served by other stations, like WUMB 91.9FM Boston, WNEF 91.7FM Newburyport, WFPB 1170AM Orleans, WICN 90.5FM Worcester, WOMR 92.1FM Provincetown, New Hampshire Public Radio, WHRB 95.3FM, WZLX 100.7FM Boston and WUML 91.5FM Lowell, and elements of folk and blues will continue to be heard as part of our Celtic and jazz programming on 89.7.

We hope that you will find other programs and services of value on WGBH that are worthy of support.


WGBH Member Development and Services

Produced in Boston — shared with the world.
So when the phone rang this evening (at dinner time) and it was WGBH calling for me to renew my support that I had done so well over the years, I was glad that she had my history right in front of her. It made my point all the more effective.

Sorry, but since you have changed your programing, I have therefore changed my support model. I'll go provide some financial support to stations that appreciate the folk market place.

She wanted to know if I had sent in my feedback, I let her know I had.
She wanted to know if I had received a response. Well, I really don't call that a response. It looks as some one cut and paste from the prior notification and didn't even bother to sign it. It could have been an automated reply.

I asked her to record my comments and refusal to contribute as due to the program change. She acknowledged she would.