Thursday, December 20, 2012

Set expectations

Setting expectations is one step in delivering good customer service.

This doesn't always have to be fancy. A simple sign like this letting you know that the sink isn't working saves you the step to try it only to find out it doesn't work.

Include your customers in gathering feedback on the expectations you can set for the service you deliver. This helps to ground you that you are delivering what they want.

With expectations set appropriately, then you can focus on delivering!