The first week of October is Customer Service Week. The Help Desk Institute (HDI) is helping to mark this week with a series of webinars.
My buddy Phil Gerbyshak will be presenting:
My hero Kirk Weisler will also be presenting:
If you are a HDI member, consider spending some time with the webinars this week.
If you are not a HDI member, consider joining. The webinars are one good incentive but the others last all year!