Friday, February 25, 2005

On Trust - Halley & Tom & Steve Combine

Halley Suitt went deep into the archives to find this posting with some help from another (blogan).

Originally written around divorce and what it does to a relationship, particularly to trust, it can be applied to any other relationship. A good relationship is one built from the ground up, slowly, learning about the other, becoming partners (or becoming one), building trust.

Trust can fall like a house of cards.

However long it took to build it, an incident suddenly changes the world for the relationship. One may not understand the impact that it has upon an other. That, in and of itself, is a sign of the issue. Something was wrong in the relationship. One or the other started becoming too comfortable, too important, too inconsiderate.

Once cracked, or broken, and even with a willingness to work on rebuilding it, there is only one way to do so.

It takes time.

So I would pose one question that you may ask yourself, if you find yourself in a potential situation:
Will the time it takes to recover be worth spending for the moment (or more) that the situation presents itself?

Tom Peters asks a similar question. While his is posed to be asked at the start of a new project, you could consider this situation (and handling the aftermath) as a project.

"HOW WILL THIS PROJECT ENHANCE THE CUSTOMER EXPERIENCE IN A WAY THAT WILL IMPLEMENT 'DRAMATIC DIFFERENCES' FROM OUR COMPETITORS SO THAT WE CAN CAPTURE NEW CUSTOMERS, RETAIN OLD CUSTOMERS GROW THEIR BUSINESS, BUILD OUR BRAND INTO A LOVEMARK ... AND KICK-START THE 'TOP LINE'?"

Will it be worth the chance, the change, the new world that will result?

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